If a toll box can no longer be found or if the box or your vehicle has been stolen, the box must definitely be blocked!

To do this, please promptly use the menu option "Loss/Stolen" in your customer account under "toll boxes".

The blocking entails a blocking fee to be paid by the customer. The amount of the blocking fee depends on the contract and can be found in the order confirmation that you received from us after placing your order. In order to carry out the blocking as quickly as possible, we ask you to include the following in your message sent during the blocking process:

"The device with serial number XY has definitely gone missing. I request for it to it be irrevocably blocked as soon as possible and I agree to the automatic debit of the blocking fee from my lodged means of payment. I am aware that the relevant contract of the toll box will thus be terminated."

In this menu option you can monitor and check the status of your box blocking.

With the blocking, the corresponding contract for the box ends. In order to receive a new toll box replacing the blocked box, please place a new order.