Problems during the Order Process

Fuel Card
ATTENTION: For contractual reasons, we are unfortunately no longer able to offer both fuel cards and the usual means of payment for selection within a custo...
Tue, 5 Apr, 2022 at 2:16 PM
Step 2 of 7: Choosing a Vehicle
During step 2 of 7 when ordering one or more toll boxes, our customers occasionally encounter difficulties. We would like to offer you a solution to the pro...
Tue, 5 Apr, 2022 at 2:28 PM
Order of an Emisssions Sticker not possible
Please note that after you have uploaded your vehicle registration document either in the customer account under "Upload" or during the order proc...
Tue, 5 Apr, 2022 at 2:29 PM
Login not possible
Here, you will find information on how to log into your customer account. Here, you will find information on how to create a new customer account. S...
Tue, 26 Apr, 2022 at 4:03 PM
"How Can I Order the Autopass?"
Due to a change with the toll operator, we are currently unable to offer the Autopass for automatic toll collection in Denmark, Sweden and Norway. Pleas...
Tue, 26 Apr, 2022 at 9:32 AM
Order Process aborts /breaks off
If you keep landing on the homepage/your empty shopping cart after repeated order attempts and you do not receive an order confirmation email, your authoriz...
Tue, 26 Apr, 2022 at 11:51 AM